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Frequently asked questions
General
A: To get free shipping at Bingo Flex, make sure your order is over $50 before taxes and after discounts, and weighs less than 15 pounds. Free shipping applies to standard delivery within the continental U.S. Your order will automatically qualify during checkout. Enjoy your Bingo Dabbers with no extra shipping costs!
A: At Bingo Flex, we strive to make your shopping experience as seamless and convenient as possible. We accept a wide variety of payment methods to cater to your preferences. You can confidently make purchases using major credit and debit cards including Visa, MasterCard, American Express, and Discover. For those who prefer digital wallets, we also support payments through PayPal, Apple Pay, CashApp Pay and Google Wallet. Or if you prefer to use payment in installments, we offer AfterPay, Klarna and Affirm. Additionally, we offer the option to use Bingo Flex Gift Cards and store credits, allowing for flexible and hassle-free transactions. Our secure payment gateway ensures that your information is protected, giving you peace of mind as you mark your wins in style with us.
A: At Bingo Flex, we prioritize your satisfaction. If you're not happy with your purchase, you can request a refund within 3 days of receiving your order, as long as the item is in its original condition and packaging. Contact our customer service at help@bingoflx.com with your order number and reason for return. Once approved, you'll get instructions on how to return the item. After we receive and inspect it, we'll process your refund within 3-5 business days. Note: Return shipping costs are on you unless it's a defect or our error. (Dabbers are non-refundable.)
A: Bingo Flex offers several shipping options to suit your needs. Standard shipping is free for orders over $50 and takes 5-7 business days. For faster delivery, choose Express Shipping (2-3 business days for $15) or Overnight Shipping (next business day for $25). All options include tracking so you can keep an eye on your order. We ensure quick and reliable delivery so you can enjoy your Bingo Dabbers without delay!
A: Yes, you can pick up your order from Bingo Flex! Just select the "Pick up order" option at checkout. We'll email you when your order is ready with details on where and when to collect it. This way, you save on shipping and get your items faster. If you need help, our customer service team is here for you.
A: Yes, Bingo Flex hosts pop-up events! These exclusive events let you experience our latest products, enjoy special offers, and connect with our brand in person. Follow us on social media and subscribe to our newsletter to stay updated on upcoming events near you. We can't wait to bring the Bingo Flex experience to your area!
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